For using the RACE RESULT 12 and also my.raceresult.com, RACE RESULT charges a small fee per participant that covers scoring, managing participants, using our servers, and also the online registration and online results on my.raceresult.com.

Settlement

The settlements work via credits you use. For example, you can buy 1000 credits which can be used for 1000 participants. Therefore, every night between 2am and 6am one credit will be taken from your account for every new participant record. If you add a participant record as a test and delete it before the night, a credit will not be used.

Your credits can be used for several different events. The remaining credits after your first event can be used for the next event.

The credit prices can be found on https://www.raceresult.com/fw/software/index.php

How many credits do I need?

The price per credit drops as you buy a larger amount of credits. Thus you should buy rather too many than too few credits. Avoid having to rebuy credits.

Example: If you are expecting 800 participants, you could buy 1000 credits so that you have a reserve if more participants than expected register. The remaining credits can be used for your next event.

Credits can be purchased in your Customer Area at Your Credits.

Can participants be deactivated?

When a participant is activated, the EventID is stored with that record. As long as you don't delete the participant, you can edit all its fields freely.

When copying an Event with participants which are already activated, these will remain activated until any change in participants' data fields is made. Note that any change will trigger the deactivation.

Can I run test events without paying?

If you create an event for tests, you can define it as a test event in the Basic Settings. In this case, new participants will not be settled at night, but instead, in the Output Window single characters will be replaced by underscores ("_") so that you cannot use the lists for a real event.

What happens when all my credits are used?

When all your credits have been used (or if you haven't bought any yet), new participants cannot be settled at night. In that case, underscores will be shown for these participants like for test events. As soon as you have bought new credits, you can activate the participants in the Basic Settings using the Activate/Settle Now button.

Of course, you will receive an automatic email when your credit balance reaches a critical level.

Working offline

When working offline on race day, new participants will simply be settled during the upcoming night after checking the event back in.

However, if you start online forwarding the system will ask if you want to activate all unactivated participants in the event file. You have to accept this message in order to activate online forwarding. If you decline, online forwarding will not be enabled.

However, when using a third-party timing system, new participants need to be activated offline. As soon as a detection from a third party timing system has been entered for a new participant record, it has to be activated otherwise, the underscores will be shown on lists. Depending on the Basic Settings these participants will be activated automatically or only when pressing the button Activate/Settle Now.
In consequence, you have to download some of your credits via the RACE RESULT Web Server when working offline with a third-party timing system.