The rubber rollers inside the Chip2Go can collect dust over time which in return can lead to feeding issues. In this case the machine can be easily cleaned. For this purpose we include a brush with every Chip2Go.

To do so put the machine next to the edge of a table and power it up. Remove any tags that may still be in the machine.
Wet the brush slightly with some water or -in case of very greasy/oily dirt- some rubbing alcohol. The brush however must not be soaking wet in ordert o prevent any liquid from getting inside the machine.
Insert the brush into the lower slot as shown in the picture below. Putting it into the upper slot might cause it to be pulled into the machine and damaged in the next step.

Press the „feed“ button on the touchscreen so the rollers start spinning. Push the brush against the rollers and slightly scrub left and right. Repeat the procedure a couple of times depending on the amount of dirt and clean the brush in between.

The machine does not need to be disassembled. The picture is just to show how the brush is to be inserted.

If you need to use the machine immediately after cleaning you can let a paper towel drive through the machine several times to dry the rollers. Do not try to hold the paper towel with your hands since this might cause the towel to rip an get stuck in the machine.