Availability of Entry Fee Collections
Due to technical reasons, transactions via RACE RESULT are only feasible within the EUR currency zone, including the UK and Switzerland.
For countries outside these regions, we provide country-specific DIY Payment interfaces. The number of providers is continually expanding. If your preferred solution is not currently offered, please contact support@raceresult.com.
Online-Payment Contract
When do I need to complete a Payment Agreement?
During the registration fee collection, you have the option to handle the transaction yourself or engage RACE RESULT as a service provider. Once you decide to utilize the service of RACE RESULT, you must fill out our Online-Payment Agreement.
You can find this on our website, and it establishes the legal basis for the transaction. This contract is customer-specific, not event-specific, and remains valid as long as there are no changes (see "When do I need to fill out the contract again?"). In the event that you choose to handle the entry fee collection yourself, no contract is required.
When do I need to fill out the contract again if necessary?
You need to complete the contract again if the contact details in your customer account have changed or if the payout account has changed in general.
If there have been changes to the contract terms, we will prompt you to fill out the contract again.
Payout of Entry Fees
When are entry fees paid out?
The payout of entry fees takes place at the end of the month, but with minimum delays according to §3 of the contract. Please refer to the contract for further conditions.
In which currency is the payout made?
The payouts of entry fees are made in the national currency. The fees are calculated in EUR.
Example: An event in Switzerland will be paid out in CHF. The payment fees are in EUR.
Invoice for Payouts
Can I change the billing address afterwards?
The invoicing of entry fees is automated at the end of the month based on the stored customer data. A subsequent change to the invoice is not possible once it has been issued; once the invoice is generated, it cannot be altered.
If no alternate billing address is provided, the invoice will automatically be issued to the address stored in the customer account.
Can I specify a different billing address?
You can specify an alternate customer number as the billing address the general payment settings of your registration forms.
The owner of the event undertakes to inform the customer with the alternate customer number of all rights and obligations arising from the contract and ensures their complete compliance.