In some cases it may be necessary to send diagnostics data from your system directly to RACE RESULT for further analysis, this is a log of everything which has happened to the decoder including critical internal information. If you do this and have not been asked to then please also e-mail to support@raceresult.com explaining any potential issues with details, we cannot look through the entire log file with no previous information.

Uploading the diagnostics can be done in 2 easy ways:

 

Directly from RACE RESULT System (PREFERRED)

You can now upload this directly from your system, this option is preferred since the logs are stored on our server for easy retrieval and decrypting. 

First you need to ensure that your decoder has an active internet connection, we recommend doing this by connecting your system via ethernet to your internet router, you may need to enable DHCP in your network settings. It can also be done via the on board 2G/3G module with a Sim Card however beware that this may incur data charges depending on your network provider, although the file itself is very small. 

Once connected open the MENU then navigate to SYSTEM, you will need to scroll down to a second screen where you will see Upload Diagnostics Data, press okay and the system will automatically send the file directly to our support team.

 

Through Browser Interface

Please only use this option If it is not possible to connect your decoder directly to the internet.

You can also upload diagnostics through a computer which has an internet connection, your decoder will need to be on the same network as when you are connecting to a local device.

Once connected type in the decoder IP address in to your internet browser address bar, such as "192.168.1.68"

In the top navigation bar is a link to Info/Diagnostics, click this and you will see 2 options - directly upload to RACE RESULT or download so you can e-mail to us separately.

Simply choose your preferred method and send us the data, do note that it can take up to 10 minutes to collect the data during which time you should not navigate away from this page and the analysis may take longer due to the additional decryption required when received in this format.