Quando invii email da RACE RESULT 12 puoi utilizzare i nostri server per inviare un massimo di 10 email (escluse le email di conferma automatica della registrazione), oppure puoi connettere il tuo server SMTP per inviare un numero molto maggiore.

Dovrai trovare le impostazioni per il tuo server di posta SMTP, queste sono normalmente disponibili presso il tuo provider di hosting, normalmente il nome utente sarà il tuo indirizzo email con la password corrispondente.

Quando si configura il server SMTP per la prima volta è consigliabile testarlo inviando una e-mail a se stessi, questo può essere fatto in un evento di prova aggiungendosi come partecipante.

Di seguito sono riportate alcune impostazioni comuni del server SMTP. Tieni presente che queste impostazioni cambiano e potrebbero essere accurate solo fino alla data in cui sono state scritte, il 17/03/2020.

Office 365 SMTP Settings

Server address: smtp.office365.com
Port: 587
Encryption: TLS

Outlook SMTP Settings

Server address: smtp-mail.outlook.com
Port: 587
Encryption: TLS

GoDaddy SMTP Settings Americas

Server address: smtpout.secureserver.net
Port: 465 or 587
Encryption: SSL

Email SMTP Errors

Context Deadline Exceeded

The e-mail SMTP server is unreachable, this may be a temporary outage of the server or a limit in the sending rate of the SMTP server.

Connection Refused

This error occurs when the SMTP server you are trying to connect to refuses the connection. A few things to consider when getting this error.

What are the limits of your email provider? Most providers limit the number of emails that can be sent in a given amount of time.
Is your email address out of space? If your email is running out of space you may run into issues sending multiple emails.

Incorrect authentication data

This error occurs when your SMTP settings are incorrect for your email address.

Automatic E-Mail Error Notifications

If there is an error sending the email during online registration, an error message will be sent to the customer's email address.

This will contain the event ID and time, as well as the trigger (context) and the error description.

Example:

Dear Joe,

An error occured in event 123456:

Timestamp:2024-01-01T12:45:09+02:00

Context:
AfterSave actions of registration "Single-Registration", ID 123

Error:
error sending email in AfterSave actions: no email given

We kindly ask you to check and if possible fix the problem. Feel free to contact us in case you have any questions about this issue.

Kind regards,
Your RACE RESULT team

Common errors:

Error: error sending email in AfterSave actions: no sender given
Explanation: There is no sender in the email template used to send after registration.

Error: error sending email in AfterSave actions: no subject given
Explanation: There is no subject in the email template used to send after registration.

Error: error sending email in AfterSave actions: no email given
Explanation: The field for the participant's email address is not requested/saved in the registration form.

Error: error sending email in AfterSave actions: error sending email: gomail: could not send email 1: 450 4.1.2 <sample@wrongurl.com>: Recipient address rejected: Domain not found
Explanation: The email could not be sent because the participant's address could not be reached. This is very often a typo.

Error: error sending email: gomail: could not send email 1: 450 Requested mail action not taken: mailbox unavailable
Mail send limit exceeded.
Explanation: The sending limit of the mail server used has been reached because most providers have set limits to protect against spam mail.

Error: error sending email in AfterSave actions: error sending email: gomail: could not send email 1: 450 4.7.1 <sample@participant.com>... sample@organizer.com has exceeded 5000 messages per 1 day
Explanation: The sending limit of the mail server used has been reached because most providers have set limits to protect against spam mail. Here with the detailed information that the daily limit of 5000 messages has been reached.

Error: error sending email in AfterSave actions: Post "https://messy.raceresult.com/emails/send?sync=true": context deadline exceeded (Client.Timeout exceeded while awaiting headers)
Explanation: The receiving email server did not respond to the request within the expected time. The exact reason can be found on the recipient's side.

Note:
The ID listed in the context is the ID of the participant whose registration triggered the error.