my.raceresult.com

The my.raceresult.com tab serves to configure the registration and results platform my.raceresult.com and to handle inquires from my.raceresult.com

Basic Settings

Activate my.raceresult.com

In order to show your event in the calendar on my.raceresult.com, to use the online registration, and to publish results, you need to first accept the terms of use as advertised and then publish the event using the checkboxes. 

By default the event will be published in the main event calendar on my.raceresult.com, if you wish to hide it from these lists you can untick the box to show the event in the event calendar. 

When viewing the event a banner is shown at the top of the page, by default a standard cover picture is used, depending on the type of event you have selected in Main Window->Basic Settings.

You can choose to upload your own banner image to use here instead, the size of the banner 1150x212px, images which do not conform to this size may be stretched or compressed in order to fit.

If you uploaded an event logo, it will display. As the event logo will overlap with the banner, you can hide it by ticking the box to "hide event logo".

Note that the cover picture is cached by your browser, if the image does not change after updating this then you may need to clear your browser cache, or alternatively try to open the page in a private/incognito window or a different browser. 

Website Integration

RACE RESULT offers numerous options to embed online registration and results seamlessly in your event website.

This is done through small Javascript snippets that load the results directly into your website (no iframes). All CSS styles from your website will be applied to the online registration and results as well. Where needed, you can add CSS to fine-tune the appearance.

The Javascript code that needs to be copied and pasted to your website can be found in Basic Settings->Website Integration.

The below articles explain the different types of embed code in more detail.

For the results this may look like this:

<div id="divRRPublish" class="RRPublish"></div> 
<script type="text/javascript" src="//my.raceresult.com/RRPublish/load.js.php?lang=en"></script> 
<script type="text/javascript"> 
<!--
   var rrp=new RRPublish(document.getElementById("divRRPublish"), 58385, "results"); 
--> 
</script> 
<style>
   /* Add custom CSS here or elsewhere to change the design */ 
</style>

 

In the screenshot above, some of the colors of the results frame have been modified, this is done using custom CSS in the style tags. 

Sub Page Settings

my.raceresult.com contains multiple sub pages for each event which can be used for different purposes, and can be hidden / displayed separately. 

Info

Events on my.raceresult.com can have an "Info" tab that can display text, HTML or embed a website, this is the default landing page for the event if configured. 

Inside the Info text it is possible to use a limited set of specific fields for dynamically displaying data, the supported fields are as follows:

  • [Event.Name]
  • [Event.Location]
  • [Event.Zip]
  • [Event.State]
  • [Event.Street]
  • [Event.Date]
  • [Event.AttributeName] - The user-defined attributes for the Event.
  • [CounterX] - Where X should be replaced by a Contest ID to display the number of participants currently registered for that Contest. 

These fields can also be used in the Info text on the Registration page. 

Note that some websites may not permit embedding and so will not load, you will need to check the hosting settings for your website in this case. 

Registration

Your Registration Forms can be included in the my.raceresult event to accept registrations and payment online.

Basic Settings

The registration page must be activated by checking Activate Online Registration, and a date range can be entered to define when this should be available. Note that this is according to the time zone set in your event file basic settings. 

Info Text

The Info Text is displayed at the top of the registration page to provide additional information to participants looking to register, this can be entered as HTML allowing for complete customisation. 

Registration Forms

Multiple Registration forms can be added to the registration page, each of which already defines the available dates and contests for the form. 

For each form you can define some additional info text to be displayed below the form title. 

Ticking show contest will show a summary of the applicable entry fees for each available contest in that form. 

You can also optionally relabel the button to start registration for each form. 

If Login is activated then an additional dropdown will control which forms should be shown always, only when logged in, or only when not logged in.

Test Mode

Test mode allows you, or a third-party to test a registration form before the registration period, when in test mode the payment will not be captured.

It is advised to enter a date up to which the test mode is active to prevent this link from being used for an actual registration. 

A link is available to open the registration page in test mode so this page can be accessed even before it is available according to the date range, note that it must first be activated still. 

When in test mode it is possible to simulate specific dates by adding the query parameter &testDate= to the URL, this is useful for validating entry fees or active date ranges for specific fields.

e.g. &testDate=2023-12-25 would simulate registration on 25th December 2023.

Participants / Live / Results

my.raceresult.com has three tabs Participants, Live and Results to publish the participants and results. To set these up in RACE RESULT 12 go to my.raceresult.com then under Publishing you can setup the 3 pages with the desired output lists. Each page is intended to make it easier for viewers to find what they need. 

  • Participants - Intended for start lists / information before the race.
  • Live - Intended for Live Results DURING a race, to show leaderboards etc. 
  • Results - Intended for full results lists after a race. 

Published Lists

Best practice is to publish only one list that contains all the information you would like to publish. When the user clicks on the Participants / Live / Results tab, the list will directly show:

If you, however, publish two or more lists, the user needs to choose which list he would like to see. Through the setting Select Contest/List via you can choose between a Box Selector and a Drop Down List:

Box Selector:

Drop Down List:

Leaderboard

Usually results will be published using the Leaderboard function: when opening the results, the user should not see hundreds or thousands of lines. Instead, each grouping of the list will be reduced to the first 3, 5 or 10 participants like in the first screenshot above. The user can then either use the search function or load all participants of a group by clicking the "show all xxx participants" link.

Further Settings

  • Page Active: Set a date span when the tab is active. This way you can automatically enable the results tab on race day at a certain time.
  • Link personal result page: When clicking a participant, a window pops up with certificates and detail results. See sections below to learn how to configure these.
  • Info Text above the Page: Enter an additional text that will show above the results.
  • Active yes/no: If a list is set to active: no it will not be published but remain in your settings. This is helpful if you would like to publish a list only temporarily, but keep the settings for the following year.
  • Preview/PDF: Decide if you would like to publish the list in the normal Preview format and/or as PDF document.
  • Details List: see section below
  • Sortable: Decide if the list is sortable by clicking the column headers. Some fun events would like to publish times, but not results. This way the results cannot be sorted by time.

Certificates / Details

As part of the personal results page under Participants / Live / Results pages you can additionally show a customised header for each participant and publish certificate sets.

Header Area

The Header Line shoudl be written as an Expression and can contain text and fields. This is displayed at the top of the popup window and is always shown even when scrolling. 

Header Text allows you to enter custom text or HTML to be displayed as a header, this is displayed above the Splits details or any published details list.

 

Start/Splits/Finish

The Splits settings are consistent across all published lists when enabled, see Detailed Results.

 

Publish Certificates

Select which certificate sets should be published and for which contests, individual sets can be enabled or disabled as required, or a general active date range can also be defined. 

By default a preview of the certificate is shown as visible in the designer, you can alternatively upload a custom image preview to be shown instead. Similarly the name of the certificate set will be shown or a custom label can be defined.

 

Links

In the popup window, you can also publish personal links to other websites which you can define here.

Photos

You can link directly to an individual participant's event photos with one of the below-listed integrations. Select the platform to link to, enter the platform's Event ID, and it will show samples of the first 5 photos for that participant which also link to a unique gallery for that participant. If matching is done on an alpha-numeric bib number you can match this using the optional field.

Available Photo Integrations

Reviews

Visitors can leave comments in two places on my.raceresult.com:

  1. On the Reviews tab they can leave longer texts and rate the event with a 5-star-system.
  2. Comments can be left for specific participants in the participant details window. If there are comments for a participant then the comment icon on the left side of the Output list will be solid. 

Comments and Reviews can be disabled if you choose, and you can also moderate comments through the Reviews settings page too. 

Note that new comments are checked on a daily basis by RACE RESULT and comments deemed improper will be removed.

Contact

Specific Contact Details for the race organizer, timer or payment processor can be listed in the Contact page, it is strongly advised to update these to ensure participants know who to contact for any queries - otherwise some may contact RACE RESULT who are unable to answer event specific queries.

The page also shows a Contact form through which participants can submit Inquiries or report missing/incorrect data, this can optionally be disabled if not wanted.

Other

Handle Inquiries

Athlete can file inquiries by filling out the inquiry form on the Contact page of an event on my.raceresult.com]. It serves to standardize communication between participant and race director/timer.

On the left side you can see all the inquiries which were submitted for this event. By clicking on an entry in the list the inquiry is shown on the right side. By clicking on the delete-icon in the list you can remove the inquiry completely or mark it as 'done' (in case you have already responded to it by email or phone).

There are five steps to handle an inquiry.

  1. Determine which participant sent the inquiry. Under Identification you can find some suggestions.
  2. The reported problems are displayed. Determine how to correct these.
  3. Optionally choose to send a response email and fill up the text.
  4. Optionally enter some notes (for internal reference)
  5. Click on Correct to finish editing, correct the problem and send the response email.

my.raceresult.com Statistics

The my.raceresult.com Statistics show daily statistics of how many lists and race certificates have been loaded. After the date of the event statistics may be grouped by month where the figures are less relevant.